Last Updated: May 11, 2025

Privacy Policy

Who We Are

AestheticsWorks is a professional aesthetics and therapeutic massage clinic based in Hornchurch, Essex. This privacy policy explains how we collect, use, and protect your personal information.

Our contact details:

  • Website: aesthetics.works
  • Email: nicki@aesthetics.works
  • Phone: 07908 517000
  • Address: 71 Park Lane, Hornchurch, Essex, RM11 1BH

What Information We Collect

We collect and process the following personal information:

Contact Information:

  • Name, email address, phone number, and postal address

Medical Information:

  • Medical history relevant to treatments
  • Current medications and supplements
  • Allergies and previous reactions
  • Pre-existing medical conditions
  • Previous aesthetic treatments
  • Photographs (before/after treatment images, with your explicit consent)

Booking Information:

  • Appointment dates and times
  • Treatment history
  • Payment information (processed securely through our payment provider)

Marketing Preferences:

  • Communication preferences
  • Consent records for marketing communications

How We Use Your Information

We use your personal information to:

  • Provide safe and appropriate aesthetic and massage treatments
  • Assess your suitability for requested treatments
  • Maintain accurate treatment records
  • Contact you about appointments, aftercare, and follow-ups
  • Process payments for services
  • Comply with legal and professional obligations
  • Send marketing communications (only with your explicit consent)
  • Improve our services

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing, photography)
  • Contract: Processing is necessary to fulfil our contract with you (providing treatments)
  • Legal Obligation: Processing is necessary to comply with the law (e.g., maintaining medical records, insurance requirements)
  • Vital Interests: Processing is necessary to protect your vital interests (e.g., medical emergencies)

How Long We Keep Your Information

We retain your personal information for:

  • Medical records: 8 years from the date of last treatment (in line with professional indemnity insurance requirements)
  • Financial records: 6 years (in line with HMRC requirements)
  • Marketing consent records: Until you withdraw consent, plus 3 years
  • Before/after photographs: Only as long as we have your consent; deleted immediately upon request

Who We Share Your Information With

We may share your information with:

  • Medical professionals: In case of adverse reactions or emergencies
  • Insurance providers: For professional indemnity purposes
  • Legal authorities: If required by law
  • Payment processors: To process transactions securely

We will never sell your personal information to third parties.

We will never share your information for marketing purposes without your explicit consent.

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restrict processing: Request that we limit how we use your data
  • Data portability: Request transfer of your data to another service
  • Object: Object to processing of your data for certain purposes
  • Withdraw consent: Withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, please contact us at nicki@aesthetics.works

If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

  • Secure storage of physical records in locked filing cabinets
  • Password-protected digital records
  • Encrypted email communications for sensitive information
  • Limited access to personal data (only accessible by authorised personnel)
  • Regular review of security measures

Photography and Marketing

Before/after photographs will only be taken and used with your explicit written consent.

You have the right to:

  • Refuse photography entirely
  • Request images be anonymised (face obscured/cropped)
  • Withdraw consent at any time, resulting in immediate removal of images
  • Specify which platforms images may be used on (website, social media, printed materials)

Marketing communications will only be sent with your explicit consent, and you can unsubscribe at any time.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

Terms and Conditions

Acceptance of Terms

By booking and receiving treatments at AestheticsWorks, you agree to these terms and conditions.

Booking and Payment

Deposits:

  • A non-refundable deposit may be required for certain treatments
  • Deposits will be confirmed at time of booking

Payment:

  • Payment is required in full on the day of treatment unless otherwise agreed
  • We accept cash, card, and bank transfer
  • Prices are subject to change but will be confirmed at time of booking

Cancellations:

  • At least 24 hours’ notice is required for cancellations or rescheduling
  • Cancellations with less than 24 hours’ notice may result in loss of deposit or full treatment charge
  • Emergency cancellations will be considered on a case-by-case basis

No-Shows:

  • Failure to attend without prior notice may result in full treatment charge

Client Responsibilities

You agree to:

  • Provide accurate and complete medical history
  • Disclose all medications, supplements, and medical conditions
  • Inform me immediately of any changes to your health
  • Follow all pre-treatment and aftercare instructions
  • Attend a consultation before first treatment (where required)
  • Arrive on time for appointments
  • Notify me of pregnancy or if you become pregnant during treatment course

Treatment Suitability

I reserve the right to:

  • Refuse treatment if I believe it’s not in your best interest
  • Request medical clearance from your GP before proceeding
  • Discontinue treatment if you fail to disclose relevant medical information
  • Postpone treatment if you’re unwell or have active infections

Contraindications

You must inform me if you have any of the following:

  • Pregnancy or breastfeeding
  • Active infections or skin conditions
  • Blood clotting disorders or taking blood thinners
  • Autoimmune conditions
  • Cancer (current or recent)
  • Allergies to products or ingredients
  • Recent cosmetic procedures or surgeries

This is not an exhaustive list. Full contraindications will be discussed during consultation.

Risks and Side Effects

All treatments carry some risk of side effects. Common temporary effects include:

  • Redness, swelling, bruising
  • Tenderness at treatment site
  • Temporary asymmetry
  • Rare allergic reactions

Serious complications are rare but possible. These will be discussed during consultation, and you’ll be asked to sign a consent form acknowledging you understand the risks.

Results

Treatment results vary between individuals. While I aim to achieve the best possible outcomes:

  • Results cannot be guaranteed
  • Individual responses to treatment differ
  • Multiple sessions may be required for optimal results
  • Results are temporary for most aesthetic treatments
  • Maintenance treatments are typically needed

Medical Emergencies

In the unlikely event of a serious adverse reaction:

  • Emergency services will be contacted immediately
  • Your emergency contact will be notified
  • Relevant medical information may be shared with healthcare providers

Insurance and Qualifications

I maintain professional indemnity insurance and hold memberships with:

  • JCCP (Joint Council for Cosmetic Practitioners)
  • CNHC (Complementary and Natural Healthcare Council)
  • SMA (Sports Massage Association)

Details of qualifications and insurance are available on request.

Complaints Procedure

If you’re unhappy with any aspect of your treatment:

  1. Contact me directly at nicki@aesthetics.works or 07908 517000 to discuss your concerns
  2. I will respond within 5 working days
  3. We will work together to resolve the issue
  4. If you remain unsatisfied, you may contact my professional bodies: JCCP, CNHC, or SMA

Limitation of Liability

While I take every precaution to provide safe, effective treatments:

  • I am not liable for results that fall within normal variation
  • I am not liable for complications arising from undisclosed medical conditions
  • I am not liable for failure to follow aftercare instructions
  • My liability is limited to the cost of the treatment provided

This does not affect your statutory rights.

Client Conduct

I reserve the right to refuse service or terminate treatment if you:

  • Behave inappropriately or abusively
  • Are under the influence of alcohol or drugs
  • Repeatedly miss appointments without notice
  • Fail to pay for services

Intellectual Property

All content on this website, including text, images, and logos, is the property of AestheticsWorks and protected by copyright law. Before/after photographs remain my property unless otherwise agreed.

Changes to Terms

These terms may be updated periodically. Continued use of services after changes constitutes acceptance of new terms. Significant changes will be communicated directly to active clients.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these terms or to exercise your data rights, please contact:

Email: nicki@aesthetics.works
Phone: 07908 517000
Address: 111 Abbs Cross Lane, Hornchurch, Essex, RM12 4XP